This year’s expanded report is the third annual survey based on interviews with over 500 senior staffers (legislative directors and above) from capital cities in 11 different countries around the world including Washington DC, Brussels, London, Beijing, Ottawa, Mexico City, Paris, Berlin, New Delhi, Buenos Aires and Brasilia.

Although traditional methods public affairs components are still valuable, social media channels have experienced a meteoric rise in their ability to shape and influence policy worldwide over the past year.

Specifically, policymakers have shown a dramatic increase in their use of Twitter, Facebook and mobile technology which underscores the importance of social media and the Internet in educating policymakers and galvanizing them to support a policy issue.

Highlights include:

• 60% of staffers learned about a policy issue for the first time online
• 1/3 changed their position on policy issues based on online information
• 80% of staffers still view in-person visits, phone calls and written letters as effective
• A majority (53%) of policymakers use Twitter
• Poor messaging and lack of grassroots support lead among top campaign “fail factors”

Other global data from the report may be found in the Slideshare PowerPoint and infographic posted below.

RELATED

Edelman Friday Five: 2011 Capital Staffers Index
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Originally posted on Edelman on Influence

We discussed the new Kindle, Apple price fixing allegations, President Obama’s “We the People” petition via WhiteHouse.gov, government and social media, crowdsourcing, ID spoofing and much more.

Here are the show notes for TWiL #131: All You Need is Seven Inches.

For those who haven’t given in to peer pressure to join the site yet, Twitter is a “microblog” that enables users to share thoughts, activities and news via 140 character text updates.

Twitter’s founders had a pretty basic, yet novel idea. They wanted to create a platform where users could connect with each other online to answer one simple question, “What are you doing?”

I’ll admit that when I first joined (@almacy), I just didn’t get it. Besides a few close family members and friends, I remember thinking, “Who really cares what I’m doing?” In fact, my first tweet isn’t exactly going to assist in solving global strife.

Regardless, I pressed on and started to “follow” a few folks that I was interested in hearing from including those engaged in politics, public relations, press, social media and technology. Pretty soon, I started to build a bit of a community. I soon realized that I was learning a lot from them and hoped others found value in my contributions, as well.

As far as what I tweet, I try to strike a 30/30/30/10 balanced philosophy for tweets, retweets (RT) and tweet buzz (HT, via):

• 30% Politics: White House, Congress, government, E-Gov, campaigns, issues, advocacy
• 30% Communications: Internet, media, social networks, public relations, marketing, advertising, technology, tips, tricks, trends, insights
• 30% Personal: life, family, work, travel, hobbies, blog
• 10% Miscellaneous: Whatever doesn’t fall in the categories above i.e. humor, wit, thoughts, randomness, etc.

However, I often wonder whether any of it makes a bit of difference. So, I gave TweetLevel a try and scored 61. Not too bad.

TweetLevel then provided some uselful insights on how to improve my score which is based on four primary “result metrics” including influence, popularity, engagement and trust. The site also offers some sound advice regarding Twitter best practices and influence tips.

That’s why I really like this tool. Unlike previous attempts by other sites to measure a user’s level of influence based on pure number of followers or amount of tweets, Edelman developed a complex evaluation formula for TweetLevel in order to arrive at a more thoughtful conclusion:

Twitter itself is also rapidly evolving with the addition of periodic new features and functionality – and who knows where all this is going.

According to a recent Pew study in October 2009, Twitter’s future looks bright. Though the median user age is currently 31, the site’s popularity continues to grow, especially among younger audiences.

In addition to learning new things and meeting new people via Twitter, it can be fulfilling to know that the information you are “putting out there” has the potential to positively affect someone else.

Whether for an individual, company, brand, product or issue, TweetLevel results could be quite helpful in gaining a better understanding of one’s effectiveness in leveraging the Twitter platform and, thus… increasing influence.

Full disclosure: Edelman is my employer, but opinions expressed are my own.

For those not familiar with what this actually means, a CMS is basically the back-end (not visible to visitors) of a website that allows the administrators (owners) of the site — often non-programmers — to easily organize site navigation and add content designed to appear on the front-end.

For most CMS solutions, the user experience is pretty simple, usually consisting of a password protected login, options for varied user permissions for approval and forms with specific fields based on type of content such as text, photos, audio and video. Once entered and saved, the CMS stores the information in the back-end database and displays the content on the front-end when called up by a site visitor.

In the early days of the Internet, many developers created unique proprietary CMS solutions for their staff and clients to save time and streamline the process of maintaining a timely and relevant site. Today, there are hundreds of options out there to choose from. Check out this list from CMS Matrix.

Open source is basically the idea that code doesn’t have to be authored or owned by one person, group or company but rather by a public community of developers free to collaborate, write code, make updates and help advance newer software versions for all to share and benefit. For a more specific description of open source, let’s go to Wikipedia which is, ironically, a type of open source resource for defintions:

Open source is an approach to the design, development, and distribution of software, offering practical accessibility to a software’s source code. Some consider open source as one of various possible design approaches, while others consider it a critical strategic element of their operations. Before open source became widely adopted, developers and producers used a variety of phrases to describe the concept; the term open source gained popularity with the rise of the Internet, which provided access to diverse production models, communication paths, and interactive communities.

Before commenting on the recent upgrade, I did want to set the record straight on a couple things regarding the history of WhiteHouse.gov and the previous CMS.

To get a better understanding of the complete background, I spoke with a couple of my former White House colleagues who were federal government employees in the Office of Administration (OA) of the Executive Office of the President (EOP) back during the transition from President Clinton (42) to President Bush (43).

As I have mentioned before, in my opinion, President Clinton is truly the first Internet president, meaning he was the first to launch a White House website. Here’s what WhiteHouse.gov looked like circa November 1995. Not too shabby at the time. Evidently, in the late 90′s, updates to the site were a bit of a chore. They had to be made manually via files copied to tapes, then physically carried between floors to upload them onto the server a few times a day. Typos could mean a little more exercise that day. Toward the very end of President Clinton’s second term, an automated system was put in place but it wasn’t capable of managing an entire new site for the next four to eight years.

In 2000, with the transition to President George W. Bush’s Administration approaching, a few EOP programmers got together to create an internal homegrown Perl based solution designed to manage basic content needs for the new president’s site. Why Perl? Two reasons. First, Perl was a common programming language at the time, generally used for similar projects. Second, out of the other programming options available, those who were actually developing it knew Perl the best!

(Update from a former EOP insider: “It should also be noted that Perl was picked because the Tool started out as an e-mail to web page processing script. The original tool was developed to solve the problem of posting press releases to the web site automatically. On weekends and after hours, there was no IT staff to do it … so the tool was born of that. Perl as handler script to parse e-mail text into an HTML form and post to the web site. Then it just grew and grew… initially it was all about automation. Only during the later years [sic] did it start into more of your standard (term used loosely) CMS.”)

Out of this collaboration, a completely new and unique solution was born which we affectionately (most of the time) called, “The Tool.”

Over time, as newer site versions and features were rolled out on the front-end, the Tool scaled with it and was updated accordingly to support them including many things it wasn’t originally designed to do such as creating on-the-fly printer friendly alternative text pages (508 compliance) and digital image processing.

In March of 2007, we launched a new (and final) version of WhiteHouse.gov under President Bush. However, even with the new design and improved functionality for users, the Tool remained in place on the back-end. It was tweaked and updated, but the foundation was the same. We considered options to deploy a new CMS, but personally I wanted to be a good steward of taxpayer money and didn’t think it was prudent to spend a couple million dollars on something that was only going to be used for a year and a half or so before being shipped off to the National Archives and Records Administration (NARA) in January 2009. As a result, the site continued using the Tool all the way up until Inauguration Day.

Several months prior to Election Day, and in a very similar scenario to the Clinton-Bush transition preparation in 2000, career federal employess in EOP’s OA division gathered to begin planning for the next president’s website — whether for Sen. McCain or Sen. Obama, nobody knew. They initiated a review of the most effificient, secure CMS solutions. After the completion of the thoughtful, competitive procurement process, General Dynamics Information Technology (GDIT) was awarded the contract and immediately began work on a new CMS for the 44th President of the United States.

Many stories have reported that President Obama’s team inherited an “old proprietary CMS which has been used by WhiteHouse.gov since the Bush Administration” built and executed by GDIT. However, that isn’t true. As I mentioned earlier, President Bush’s website, CMS Tool and all, was taken offline at 12:00 PM ET on January 20, 2009, President Obama’s Inauguration Day, and ultimately sent to NARA.

President George W. Bush is the first digital president, meaning that he is the first to have his entire presidency captured online via WhiteHouse.gov in the form of transcripts, photos, video and audio. However, Web 2.0 and social media was just gearing up around the time I left the White House in May 2007.

Clearly, the campaign had a huge impact on the growth of the Internet through social media and rapid programming advancements (WordPress 2.8.5 is now available already? I just upgraded to 2.8.4 two weeks ago!) but many of the tools that are being used today either weren’t available to us or hadn’t been tested or matured to the point that we could utilize them effectively within the E-Gov guidelines, privacy policies, security procedures and budgetary limitations that often presented challenges.

To put it in perspective, from 2005-2007, MySpace was the most popular social network, Facebook was locked down to only college students with .edu email addresses, YouTube had recently been purchased by Google but was still growing and Twitter had just launched in March 2007 at SXSW in Austin.

There’s no question that the increased adoption of open source backend solutions in the private sector, and now in government, represents yet another evolutionary step in the rapid growth of the Internet. As these tools become more prevalent, users will be able to better connect and collaborate on shared platforms which only improves the potential for digital public engagement in shaping our democracy.

Congrats to the entire White House new media team!

Want to give it a try? You can actually demo Drupal yourself (and many other open source solutions) courtesy of opensourceCMS.com or you could save yourself some time and just go hire the best in the business!

MEDIA

Podcast: The Right Doctor with David Almacy

(Dr. Melissa Clouthier, The Right Doctor, 11/05/09)

WhiteHouse.gov goes Drupal (techPresident, 10/24/09)

RELATED

White House opens Web site programming to public (Associated Press)

Before Drupal, There Was “The Tool” (techPresident, 10/30/09)

For Drupal Enterprise Software in White House, It’s One Step Forward, One Step Back (IT Business Edge)

Whitehouse.gov could be a springboard for Open Source for America (InfoWorld)

WhiteHouse.gov on Drupal: A skeptic weighs in (OhMyGov)

Whitehouse using Drupal? (Drupal News)

The collection of status updates on Twitter provided the world an inside look on the dire situation within Iran from firsthand accounts, each message deeply personal and compelling to a worldwide audience. But when the masses turned to their favorite cable news network for more information, they were met with Mike Huckabee talking about credit cards or other irrelevant programming. With no recognizable coverage in mainstream media as events unfolded, it led users to cry foul on the news networks, demanding more information than 140 characters could deliver.

Among the many Twitter-fueled stories from the event, the one that impacts media coverage the most may be how this backchannel removed the mainstream filter to display an amalgamated concept of the news. It gave the masses – first inside Tehran and then across the world – a crude and easy way to drive the issues that concerned them to the top of the marketplace of ideas.

The crowd felt a sense of entitlement for news they wanted covered, and it left the media world playing defense to users who had turned the trending topics sidebar on Twitter’s home page into their own headlines; a user-generated “above the fold” that reflected the group’s dissatisfaction through leads like #CNNFail. Twitter became the instant ombudsman for the media establishment, holding media accountable for what they were – or were not – broadcasting.

The members of the news desk, as well as PR professionals with a vested interest in its agenda, must face the fact that the pulse is beating within a crowd that has tools at their fingertips to easily express their thirst for a certain story. Whether a global issue like the Iranian elections or a local story, communicators must now adapt to provide insights that will smooth the edges and shine the news called for by the crowd.

David Almacy (@almacy) is an SVP and Dave Levy (@LevyDR) is an AE, both with the digital public affairs team at Edelman in Washington, DC. This post is also available on Dave Levy’s blog Most Likely to Die Alone. Original Source: PRWeek (subscription required)

“Partnering with Ustream.TV sends a clear message that the Republican Party wants the Internet generation and all people – from Party loyalists to casual observers – to be part of the 2008 Republican National Convention,” said Cino. “Anyone with computer and internet access will be guaranteed a front-row seat to history through www.GOPConvention2008.com, as we formally nominate the next President and Vice President of the United States.”

Ustream.TV co-founder Brad Hunstable was also on hand to explain that in addition to unprecedeted, live access of gavel-to-gavel floor activity, viewers, voters, bloggers and other interested parties will have access to video web chats, online interviews, behind the scenes coverage and other activities leading up to the event.

Hunstable, a West Point grad, originally worked to create the site, after completing his military service in the United States Army, in an effort to connect people in a “much more meaningful way via the Internet.” It is his hope that Ustream’s technology and convention partnership will engage new audiences and expand the impact that the Internet has on the political process.

Full release
2008 Republican National Convention Names Ustream.TV Official Live Video Streaming Provider

GOPConvention.com Live Video Stream

However, what Network Solutions is doing is no laughing matter.  The domain registration mega-site has recently started a new practice which is – well, in my opinion, un-American! 

Have you ever tried to purchase a domain name?  It’s really pretty easy and there are a number of web based registration choices out there such as GoDaddy, Register, MyDomain and, of course, Network Solutions.  

The first basic step is to visit one of these sites and search to determine if your domain name is still available.  Chances are that someone out there may have had the same idea and beaten you to the punch. 

Believe me, CapitalGig.com was not the first domain I attempted to register for this site but I was thrilled to learn that it wasn’t yet taken.  Then, after a little comparison shopping, I chose my registrar and host provider and was off the races.

If I had chosen to search via Network Solutions, it would have cost me.  Evidently, if you use their site just to check availability, NetSol automatically locks it up and holds it ransom – to the tune of $35/year. 

For example, I just searched for “wittynamewebsite.com” and it’s available!  Thanks, NetSol.  Then, I went to GoDaddy and MyDomain to compare prices and was told that the name was taken, but that I can “make an offer” to buy from the owner.  The owner?  Odd, it was available literally two minutes ago.  What happened?

So, I went the NetSol’s WHOIS page and searched for the owner info and here’s what I saw:

Your WHOIS Search Results

wittynamewebsite.com is Available – Register it Now!

600,000 domain names are registered daily! Don’t delay; there’s no guarantee that a domain name you see today will still be here tomorrow!

Registrant: This Domain is available at NetworkSolutions.com

Administrative Contact :
Network Solutions, LLC
domainsupport@networksolutions.com
13681 Sunrise Valley Drive, Suite 300
HERNDON, VA 20171  US
Phone: 1-888-642-9675
Fax: 571-434-4620

Domain Name: WITTYNAMEWEBSITE.COM

Administrative Contact :
Network Solutions, LLC
domainsupport@networksolutions.com
13681 Sunrise Valley Drive, Suite 300
HERNDON, VA 20171
US
Phone: 1-888-642-9675
Fax: 571-434-4620

Technical Contact :
Network Solutions, LLC
domainsupport@networksolutions.com
13681 Sunrise Valley Drive, Suite 300
HERNDON, VA 20171
US
Phone: 1-888-642-9675
Fax: 571-434-4620

Record expires on 21-Jan-2009
Record created on 21-Jan-2008
Database last updated on 21-Jan-2008

Current Registrar: NETWORK SOLUTIONS, LLC.
Lock Status: clientHold

So, they scooped it up (record created today) and now I can only buy from them for $35 as opposed to approx. $10 at competitor sites.  I don’t know how long they hold it, but according to the record, it expires a year from the day I searched for it.

This monopolistic approach is akin to price gouging and I’m sure many have fallen victim and paid $35 to NetSol unaware of their options.  

How is this legal?  Would it be tolerated if sellers in other markets bought up items and ran up the price after a potential buyer simply indicates interest?  What happened to the concepts of free enterprise, competition and a true market economy?

I understand that many are searching for ways to profit online, but limiting consumer choice and hiking up prices seems contrary to the precepts upon which the Internet was founded.

The New York Ave location is home to approximately 15 Googlers for now – with ample room to expand.  In keeping with Silicon Valley style, the space itself looks more like the Googleplex in Mountain View, rather than a traditional, stodgy law firm which is a welcome departure – and an indication that times, they are a changin’! 

Individual work areas are complete with colorful yoga balls, curved desks and open air studio celings.  Various other meeting spaces including conference rooms, a game room lunch room and kitchen bear names familiar to the DC power set such as the Situation Room, Camp David, and even, yes, a Secret Undisclosed Location - which isn’t too secret considering the bold-lettered sign by the door. 

Google CEO Eric Schmidt attended the event, as well as members of Google DC’s leadership team including Alan Davidson, senior policy counsel, Dr. Vint Cerf, chief Internet evangelist, and Bob Boorstin, corporate communications.  

As guests, we were treated to an open bar and lite fare of mini-beef or turkey burgers, coconut shrimp, lamb, sushi, corn pudding and tiny ice cream cones for dessert.  Vodka and cranberry juice shooters also made the rounds served in test tubes, appropriately named “YouTubes“ after the popular video sharing site that Google acquired in October 2006.  However, no worries for parents of Hill staffers, these “series of tubes” were consumed responsibly.

Related:

D.C. Googleplex: 1,100 sq. ft. per worker, and built to party (CNET)

A Night Out: Google Opens a DC Office (Washingtonian)

Google Welcomes Washington (TechRepublican)