Citizen Engagement in the Digital Age

When Barack Obama was sworn-in as the 44th President of the United States in January 2009, much was written about his campaign’s effective use of digital and social media tools to build support, reach new audiences and engage younger voters. Many credit those efforts as being critical to his successful bid for the White House.

Once in office, it was largely expected that the Obama Administration would utilize similar digital strategies for government application. They set out to build on the foundation laid by their predecessors by seeking to leverage emerging digital outlets to better serve and connect with Americans while simultaneously adapting to a rapidly evolving media landscape. The same was true for Capitol Hill.

Growing, Growing, Gone?

The 2010 Capital Staffers Index demonstrates significant increases in digital media including four-times the usage of Facebook compared to three years ago, nearly double for text messaging, almost three-times for blogs and over five-times worth of growth for Twitter. During key policy debates on issues such as the economy, jobs, healthcare, national security, energy and immigration, constituents flocked to the Internet to make their voices heard.

Members of Congress and Hill staffers quickly learned how to navigate in these new channels through direct constituent engagement and the creation of content best suited for social media and networking sites such as Facebook, Twitter, YouTube and Flickr. In many cases, such content was embedded on official House and Senate “dot gov” sites to augment message reach, optimize digital footprints and increase the opportunity for sharing across various social platforms.

In May 2010, the House Republican leadership even created their own unique digital channel with the launch of “America Speaking Out.” The site was built to serve as an online clearinghouse for crowd-sourced policy ideas with the best rising to the top based on community votes. However, sites like this aren’t designed with the intent of completely replacing traditional methods of contacting Congress such as in-person meetings, phone calls, letters and e-mail which are all still effective in many ways. Rather, they simply open up new avenues to connect.

Similarly, though the rise in social media and digital engagement is remarkable, let’s be careful not to write obituaries for mainstream media outlets just yet. Newsrooms may be shrinking but according to the survey results, their influence on Capitol Hill sure isn’t. For staffers, online news sites remain valuable and consistently rank far above social networks, blogs and social media with the highest usage (64%) occurring from 9 AM to 10 AM and the lowest (42%) from 5 PM to 6 PM.

The Key To Surfing Is… Timing

One of the most interesting findings in the 2010 Capital Staffers Index is how online activity trends throughout the day. Heavy traffic for online news sites early in the morning are likely due to staff who are preparing for briefings, conducting research or just getting caught up on the news of the day.

For the most part, social networks run a distant second in usage percentage when to compared online news sites with two exceptions where they experience significant spikes both during the lunch hour (31% from 12 PM to 1 PM) and at the end of a typical work day (tied with online news at 46% after 6 PM). This would seem to suggest that Hill staffers utilize social networking sites all day for both personal and professional purposes, with an emphasis on the personal during perceived down time.

The Next Wave

Two short years after President Obama’s historic victory, the political tide seems to be turning once again. Perhaps the November 2010 midterm election will most certainly be remembered for the GOP’s sweeping wins, especially in the House of Representatives where Republicans netted over 60 seats, the biggest gain since 1938 when the Democrats lost 71.

In preparation for the start of the 112th Congress, freshman members will endure orientations, elect party leadership, set legislative agendas, learn shortcuts from their new offices to committee rooms, attend briefings and of course, hire various key staff. Many likely campaigned heavily online – but now politicians and staffers alike find themselves in positions of power with great responsibility where they must learn to govern online, as well.

For those who are either unable to accept or unwilling to embrace these new communications realities, perhaps these words from American philosopher, writer and 1983 Presidential Medal of Freedom recipient Eric Hoffer will serve as encouragement, “In times of change, learners inherit the earth; while the learned find themselves beautifully equipped to deal with a world that no longer exists.”

For those who haven’t given in to peer pressure to join the site yet, Twitter is a “microblog” that enables users to share thoughts, activities and news via 140 character text updates.

Twitter’s founders had a pretty basic, yet novel idea. They wanted to create a platform where users could connect with each other online to answer one simple question, “What are you doing?”

I’ll admit that when I first joined (@almacy), I just didn’t get it. Besides a few close family members and friends, I remember thinking, “Who really cares what I’m doing?” In fact, my first tweet isn’t exactly going to assist in solving global strife.

Regardless, I pressed on and started to “follow” a few folks that I was interested in hearing from including those engaged in politics, public relations, press, social media and technology. Pretty soon, I started to build a bit of a community. I soon realized that I was learning a lot from them and hoped others found value in my contributions, as well.

As far as what I tweet, I try to strike a 30/30/30/10 balanced philosophy for tweets, retweets (RT) and tweet buzz (HT, via):

• 30% Politics: White House, Congress, government, E-Gov, campaigns, issues, advocacy
• 30% Communications: Internet, media, social networks, public relations, marketing, advertising, technology, tips, tricks, trends, insights
• 30% Personal: life, family, work, travel, hobbies, blog
• 10% Miscellaneous: Whatever doesn’t fall in the categories above i.e. humor, wit, thoughts, randomness, etc.

However, I often wonder whether any of it makes a bit of difference. So, I gave TweetLevel a try and scored 61. Not too bad.

TweetLevel then provided some uselful insights on how to improve my score which is based on four primary “result metrics” including influence, popularity, engagement and trust. The site also offers some sound advice regarding Twitter best practices and influence tips.

That’s why I really like this tool. Unlike previous attempts by other sites to measure a user’s level of influence based on pure number of followers or amount of tweets, Edelman developed a complex evaluation formula for TweetLevel in order to arrive at a more thoughtful conclusion:

Twitter itself is also rapidly evolving with the addition of periodic new features and functionality – and who knows where all this is going.

According to a recent Pew study in October 2009, Twitter’s future looks bright. Though the median user age is currently 31, the site’s popularity continues to grow, especially among younger audiences.

In addition to learning new things and meeting new people via Twitter, it can be fulfilling to know that the information you are “putting out there” has the potential to positively affect someone else.

Whether for an individual, company, brand, product or issue, TweetLevel results could be quite helpful in gaining a better understanding of one’s effectiveness in leveraging the Twitter platform and, thus… increasing influence.

Full disclosure: Edelman is my employer, but opinions expressed are my own.

The collection of status updates on Twitter provided the world an inside look on the dire situation within Iran from firsthand accounts, each message deeply personal and compelling to a worldwide audience. But when the masses turned to their favorite cable news network for more information, they were met with Mike Huckabee talking about credit cards or other irrelevant programming. With no recognizable coverage in mainstream media as events unfolded, it led users to cry foul on the news networks, demanding more information than 140 characters could deliver.

Among the many Twitter-fueled stories from the event, the one that impacts media coverage the most may be how this backchannel removed the mainstream filter to display an amalgamated concept of the news. It gave the masses – first inside Tehran and then across the world – a crude and easy way to drive the issues that concerned them to the top of the marketplace of ideas.

The crowd felt a sense of entitlement for news they wanted covered, and it left the media world playing defense to users who had turned the trending topics sidebar on Twitter’s home page into their own headlines; a user-generated “above the fold” that reflected the group’s dissatisfaction through leads like #CNNFail. Twitter became the instant ombudsman for the media establishment, holding media accountable for what they were – or were not – broadcasting.

The members of the news desk, as well as PR professionals with a vested interest in its agenda, must face the fact that the pulse is beating within a crowd that has tools at their fingertips to easily express their thirst for a certain story. Whether a global issue like the Iranian elections or a local story, communicators must now adapt to provide insights that will smooth the edges and shine the news called for by the crowd.

David Almacy (@almacy) is an SVP and Dave Levy (@LevyDR) is an AE, both with the digital public affairs team at Edelman in Washington, DC. This post is also available on Dave Levy’s blog Most Likely to Die Alone. Original Source: PRWeek (subscription required)